Terms & Conditions

Availability of Services

Appointments are available seven days a week between 9am - 9pm and by special arrangement at other times in which case an out of working hours surcharge fee applies The booking desk is open from 10am to 6pm every week day and Saturday. Bookings can be made by telephoning 020 8741 5888; e-mailing: This email address is being protected from spambots. You need JavaScript enabled to view it. or by booking directly online.

We cover London’s Zones - W1, W2, W3, W4, W5, W6, W7, W8, W9, W10, W11, W12, W14, SW1, SW3, SW5, SW6, SW7, SW8, SW10, SW11, SW12, SW13, SW14, SW15, SW18, SW19, NW1, NW2, NW3, NW5, NW6, NW8, NW10, NW11, N1, N5, N7, WC1, WC2, EC1, EC2, EC4, E1, E2, SE1, SE11, KT9, TW9. Please, call us if your post code is not listed.

Prices and Policies

There is a minimum call out fee of £75. Prices quoted are for execution of service within the zones mentioned above. Beyond this radius a surcharge will be added based on distance and time. In case the therapist is kept waiting outside for more than 15 minutes into the scheduled appointment time without prior notification we will consider that as a cancellation and the full appointment charge will then apply. If the therapist is ready to start the treatment and is kept waiting, you will receive only what is left of the remaining time of your appointment. An extra waiting time surcharge will be added on your bill according to the minutes of delay (as £1 per minute) if you wish to receive the full length of the treatment. That will be a subject of the therapist’s availability. Please note that prices and services are subject to change without prior notification.

Payment

Services are payable by all major credit and debit cards. Payment is made at the time of booking so we DO require credit card details to guarantee your reservation. Leaving gratuities for job well done is always appreciated but never expected. Unfortunately we are not able to add any gratuities to your card charges.

Cancellations

We apply a strict cancellation policy as consideration to our team. The full cost of your treatment will be charged at the time of the booking and is not refundable if cancellations are made less than 24 hours prior to the appointment time. Should you need to cancel your appointment and give us more that 24 hours notice the full fee for your booking will be refunded. Fees for appointments booked within the same day are not refundable.

Your Treatment

Please book in as much in advance as possible to reserve your preferred appointment time and to discuss any special needs or questions you may have with regards to your booking. In order to set-up our therapist will arrive about 10 minutes prior to the appointment time. Depending on the particular requirements of your treatment please ensure that the therapist has access to good lighting, hot water, power supply, and sufficient space for a therapy couch. Before your first treatment you will be asked for a brief medical history as certain health conditions might be contra-indications to some treatments. We require parental permission for any client under the age of 16. In the interest of both client and therapist safety we reserve the right to refuse a treatment if we deem it inappropriate.

Your Privacy

At Beautopia we are dedicated to safeguarding your privacy and looking after your best interests. All personal details are kept in the strictest confidence and are used only for the purpose of providing you with a safe, efficient and professional service. Data is not shared with any third parties. Beautopia UK Ltd. is a Data Controller for the purposes of the Data Protection Act 1998.

Quality Assurance

Treatments are carried out by highly qualified and experienced therapists, who we very carefully select and personally train. All practitioners are CEDESCO, CIBTAC, IHBC or NVQ qualified and fully insured members of BABTAC, FHT, Embody, GPBT or other relevant organizations. Our therapists use only leading brands in the industry including YON ka Paris, ENVIRON, Dermalogica, Jessica, OPI, Essie, Jane Iredale Make Up, St. Tropez, Celebrity Beauty Secrets Tan and others. It is the superior quality and the effectiveness of the products that is the criteria we apply to choose the brands.